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About Us
HISTORY
Simply Sports was founded in Beckenham, Kent in 1986 at the height of the eighties boom when there was no noticeable difference between sports function and sports fashion. The technical advances in footwear and clothing were yet to take root and the sporting public quickly adopted anything new. Such was our success that in 1989 the Reigate, Surrey store was opened with the range and quantity of stock continuing to grow, however the recession in the nineties hit Simply Sports like so many other retailers which curtailed any plans for further expansion. Hard work and the fantastic loyalty of our customers and suppliers took us through those difficult times and in 1997 we opened our third branch in Oxted, Surrey. As multiple retailers flexed their muscles and threatened to swallow all before them Simply Sports took a change of direction and turned our backs on sports fashion to concentrate on the function side of the trade. With the knowledge that online trading could have a considerable impact on buying attitudes Simply Sports started their web site in 1998. Along with a programme of staff training, new suppliers and the refitting of all three branches the business blossomed and continues to carve out a unique position in the sports trade. We are members of a trade association, Allied Partners Ltd. This company has some 34 members with about 60 retail outlets. In conjunction with our associates we meet regularly to discuss mutual matters of interest and also have trade shows during the year where sports goods manufacturers are invited to show off their forthcoming new lines. In that we are able to complement the International shows held both in the UK and on the continent
We hope that we shall continue to improve in all areas, we are certainly re-investing in the business to ensure that you, our customers receive the very best the sport trade has to offer
STAFF TRAINING
Such is the nature of the world of sport that standards are forever being challenged and improvements strived for. Along with our trading partners and training partners our staff are continually updating and improving their knowledge of sporting goods, technologies and retailing. Some have recently taken their NVQ in market retailing!
Trading partners such as Asics provide an excellent service in product training, updating our staff on technical improvements and providing access to specialist biomechanical training days.
A visit to the Salix cricket bat manufacturers allowed staff to try their hand at making cricket bats. This gave the staff members an excellent opportunity to see the manufacturing process from the beginning to the end and fully appreciate the craftsmanship and skills required to produce the perfect bat.
Visits from many companies allow the staff, old and new to brush up their knowledge and learn the latest developments in design and manufacture.
TECHNOLOGY AND DESIGN
While many new ideas are like reinventing the wheel many of the new advances in the sports industry owe their emergence to the space and military programmes. For example products such as Kevlar developed for protection for the military is now incorporated into tennis rackets, hockey sticks, badminton rackets etcetera. At Simply Sports we are continually looking for new designs and improvements often months ahead of the product launches and travelling to shows where companies unveil their latest ideas. The Managing Director has travelled extensively, for example to China where in company with a trade mission saw how many of the goods that are now imported from that country are manufactured. Also trade shows both here in the UK at Birmingham and Munich in Germany where one of the leading shows for sports goods, ISPO is held twice a year. Not only with these International shows but with our association with Allied Partners Ltd we run trade shows every three months where leading manufacturers come to show us their latest styles. Not all products are chosen, some are just too expensive, some just pie in the sky! But all are examined to make sure that our customers do not miss out.
ENVIRONMENT
We cannot step out of our front door these days without having to think about our carbon footprint and the pressures on Simply Sports are just as great. In fact for sometime now we have been enjoying our opportunity to do our bit for the environment. We recycle all our cardboard, believe me we are sent mountains of it, all our plastic bottles and where possible our paper. As new lighting technology becomes available we are changing to energy efficient light bulbs. Our lone voice is not yet powerful enough to persuade our suppliers to cut down on the amount of packaging but our purchasing decisions are influenced by how our suppliers package their goods. Plastic bags are very much in the news now and we are examining alternatives.
COMMUNITY
We are very conscious of our place in the community and in that respect have in place some sponsorship arrangements. We sponsor Old Reigations Rugby Club, Kenley Hockey Club and Merstham Cricket Club
REWARD CARD
We have recently introduced a Reward Card scheme whereby regular customers who join the scheme are able, on presentation of the card will receive a voucher giving a 5% discount on their purchases. These vouchers are sent direct to the customer’s home address and they can then present them for credit against subsequent purchases. Every three to four month’s customers are informed of special offers that are only applicable to them. These offers are usually directed to “The back to school” period or Christmas and the goods available are relevant to that period of time.
REIGATE
28, High Street,
Reigate, Surrey, RH2 9AY
Tel:- 01737 222781 Fax:- 01737 221270
Reigate has had a substantial refit and with added space both on the shop floor and in the stock rooms is well able to handle the increasing volume of business. Our association with local sports clubs such as Old Reigations Rugby Club and Merstham Cricket Club illustrates our committment to the sporting needs of the community.
The manager, Andy and his team are well trained to handle customers requirements. This includes the installation of a Motion Gain Analysis machine which enables our staff to make informed assessments of a customers training footwear.
OXTED
60, Station Road East,
Oxted, Surrey, RH8 0PG
Tel:- 01883 713835 Fax:- 01883 713926
The manager Alan and his support staff of Drew and Alek are available for consultation at all times for customers sporting needs. They all have expertise in various fields, from the manufacture of cricket bats to the many and varied John Jaques indoor and outdoor games. The upper floor is fitted with fitness equipment such as treadmills, rowers and cycles. A Motion Gait Analysis machine enhances the technical information regarding the correct training shoe that a customer should have.
ADMINISTRATION
Adrian N. Pointer, Managing Director, born 1958, educated at Heversham Grammar School, Cumbria and Croydon College where he obtained a HND in Business Studies with distinction. After a short time as a trainee with National Westminster Bank decided that he wanted to be his own boss. As a keen sportsman, he played hockey for his school, County and a local club Kenley Hockey Club decided to enter the sports retail business. After an instroduction to the business at The Goal Post, Selhurst opened his first shop in Beckenham, Kent. The rest is now history!
David C. Pointer, Chairman and editor of the web site. Born 1932 and educated at Heversham Grammar School, Cumbria. After National Sevice joined a merchant bank, Samuel Montagu. After some 33 years took early retirement and became the financial backer to Adrian in Simply Sports. His present interest, apart from the web site is Bowls and Archaeolgy. He obtained a BA at University College London, Institute of Archaeology and now spends some time researching the Lycian Empire in Southern Turkey.
Jonathan D. Pointer, non executive director born 1964. Educated at Heversham Grammar School, Cumbria and Croydon College where he obtained a HND in Business Studies and marketing. After working in LLoyds of London Insurance market decided to set himself up as a Landscape and garden expert. His other interests centre on Kenley Hockey Club where he is the Club Captain and he regularly coaches Hockey in surrounding schools.
The days to day management of the company is run from Oxted where Adrian, ably supported by Nikki and other staff make certain that the necessary paperwork is kept up to date and that all accounting entries and stock entries are maintained. Adrian places all the stock orders and keeps a tight control on this area. All deliveries are made to Oxted and then transferred to the other branches as required. David overseas the computer entries and when necessary also handles them.
ACKNOWLEDGEMENTS
The editor, David Pointer acknowledges that most of the information on the various sports and activities have been obtained from official sports bodies sites, manufacturers and other organisations. Where he has remembered he has included reference to the particular source but apologises in advance for any oversight. The company’s registered office is 60, Station Road East, Oxted, Surrey, RH8 0PG. Company number 1699564, VAT number 40782425
TERMS AND CONDITIONS
0. DEFINITIONS
Seller means Simply Sports Limited, located at 60, Station Road East, Oxted, Surrey, RH8 0PG, UK, and the company's web sites http://www.simplysports.co.uk http://www.simplysportsltd.co.uk. Customer means the person or company to whom this document is addressed.
International Customer shall mean Customer from outside the UK.
1. GENERAL
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Simply Sports Limited, to the buyer hereafter referred as the Customer.
2. PRICE
All prices are quoted in pound sterling and are inclusive of VAT
VAT only applicable to members of the EEC.
Postage and packing within the UK are charged at the following rates, under £20 and over £70 free, between these prices £6. including VAT, for Europe and World Wide contact Simply Sports by e-mail to discuss suitable arrangements
3. PAYMENT
Payments must be made in pound sterling only, unless otherwise specified, and by one of the following payment methods (except International Customers see clause 11 ):
Major credit cards as listed: Visa, Delta, MasterCard, Switch, Diners, American Express, Goldfish, JCB. Cheques and Postal Orders made payable to Simply Sports Ltd, Bank transfers to Our bankers, details available on request.
4. PASSING OF PROPERTY
Simply Sports Limited shall retain the property of the goods until full payment has been made by the customer and has been received by Simply Sports Limited
5. PASSING OF RISK
The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
6. DELIVERY6.1 Delivery date:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 14 days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. Simply Sports Limited cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party. If we are unable to arrange delivery within 14 days, the consumer will be given the opportunity to cancel the order. Simply Sports Ltd will always liaise with the customer to arrange a mutually convenient delivery time for bulky items.
6.2 ShippingAll products are sent through Royal Mail or by courier. The Customer must request any other delivery method at the time of the order, and goods will be shipped under Customer's responsibility as defined in clause 6.3.
6.3 Passing of risk
When goods are delivered through Royal Mail, the Customer bears the risk.
For other delivery method, the Customer bears the risk once the goods have left the Simply Sports Limited premises.
7. ACCEPTANCEThe Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 10 days after their receipt the Customer shall have notified the seller that the goods are rejected. If no such action has been taken, Simply Sports Limited consider the products being as described, of satisfactory quality and fit for their purposes. This does not affect your statutory rights as a consumer.
8. RETURN PROCEDURE8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Simply Sports Limited will not accept any returned goods should the return not follow the aforementioned return procedure.
8.2 The Customer must contact Simply Sports Limited Customer services on 01883 713835, and obtain a Returns Authorisation Number (RAN). This number shall be clearly quoted on the returned package, and the package must be returned within 7 working days of obtaining the RAN to the following address:
Simply Sports Limited, located at, 60 Station Road East, Oxted, Surrey, RH8 0PG, UK.
8.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Simply Sports Limited before the refund or replacement can be issued.
8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage) only. Goods must be returned to Simply Sports Limited before the partial refund can be issued.
9. CANCELLATIONS
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the
procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made with Simply Sports Limited sales line on 01883 713835. Customers will be provided with a Cancellation Reference number (CRN) for them to keep for future reference.
10. INTERNATIONAL CUSTOMER
Customers from outside the UK can only pay by International credit card or bank transfer and must pay in pound sterling unless otherwise specified. All other terms and conditions apply.
11, COMPLAINTS.
All complaints will be dealt with within 5 working days and should be addressed to the Chairman, David Pointer, at david@simplysports.co.uk who will personally handle the complaint.
12. PRIVACY POLICY.
Information is collected lawfully and in accordance with the Data Protection Act 1998 through the ordering/registration process or through e-mail enquiries. This is used to maintain customer relations and advise customers of news that may be of interest to them. The chairman, David Pointer, is responsible for all matters concerning privacy and can be contacted at David@simplysports.co.uk or in writing to the company’s head office at 60, Station Road East, Oxted, Surrey, RH8 0PG.
13. LAWThese terms and conditions are governed and shall be interpreted in accordance with English law.
14. We do not send bulk marketing emails to personal email addresses (‘spam’)